Delivery Information



- Your order is delivered to the ordering system of by your bank's security department after approval of your bank.

- Your order will be prepared within 2-4 business days (Monday to Friday) in accordance with your preferences and delivered to cargo. (For special production and handmade products, please contact our Customer Representative.) In case of any inconvenience caused by you, we will inform you by going out of your membership information. That's why membership is complete and accurate information is important. Delivery is not done on weekends and feast days.

- When your order is shipped, we will send you an e-mail with your order tracking information by our system. Jewelry Factory does not inform your superiors by e-mail or telephone in case of exceeding the stated workload. However, you can contact us at any time to inquire about the status of your order.

- Your order; Our contracted cargo is delivered by our company. reserves the right to change the cargo company when it deems necessary.

- When your order is delivered to the cargo company, you will receive an information message via e-mail.

- It is expected that the orders delivered to the cargo company will arrive within 1-4 working days (except the days when the cargo company does not deliver).

If you do not have the product in our stocks, you will have to wait at least 4 (four) and no more than 30 (thirty) days. If the product can not be sold to consumers during these dates, the payment made is returned to him. If you desire, you will be delivered with another product.    

Office adress:  Zuhuratbaba Mah. Çağ Sk. Yıldız Sitesi A8 Blok 4.Kat D:10 Bakırköy / İstanbul

Costumer Service

0212 572 82 15 

Working Hours

Monday - Friday 9:30 - 17:30 
Saturday 10:00 - 14:30